Terms & Conditions

Last Updated: 23 June 2026
 
1. Introduction
These Terms and Conditions govern the use of services provided by Think Clean Fantastic ("we", "us", "our").
By requesting a quote, booking a service, or engaging our business, you agree to be bound by these Terms and Conditions.
 
2. Services
Think Clean Fantastic provides professional cleaning services, including, but not limited to:

• Residential Cleaning

• Commercial Cleaning

• Carpet Cleaning

• Upholstery Cleaning

• Mattress Cleaning

• Tile and Grout Cleaning

• Window Cleaning

• Pressure Cleaning

• Solar Panel Cleaning

• Graffiti Removal

• Vacate and End of Lease Cleaning

• Post-Construction Cleaning

Services are provided subject to availability and site suitability.

3. Quotes and Pricing
All quotes are provided based on the information supplied by the client.
Quoted prices may be adjusted if:

• The property condition differs significantly from the information provided.

• Additional services are requested.

• Access restrictions result in additional labour or time requirements.

• Unexpected conditions are encountered on-site.

Any significant variations will be discussed with the client before proceeding, where practicable.

4. Bookings and Access
Clients must provide safe and reasonable access to the property at the scheduled service time.
If access is unavailable or delayed, additional charges may apply.
The client is responsible for ensuring:

• Utilities required for the service are available.

• Pets are secured where necessary.

• Valuable or fragile items are removed or protected.

5. Payment Terms
Payment is due upon completion of services unless otherwise agreed in writing.
We may require deposits for certain services or commercial projects.
Late payments may incur administration or recovery costs where permitted by law.
 
6. Cancellations and Rescheduling
We understand that circumstances change.
Clients are requested to provide at least 24 hours' notice for cancellations or rescheduling.
Where insufficient notice is provided, a cancellation fee may apply to recover lost scheduling and operational costs.
 
7. Satisfaction Guarantee
Customer satisfaction is important to us.
If you are dissatisfied with any aspect of our service, you must notify us within 24 hours of service completion.
We will assess the concern and, where appropriate, may offer a return visit to address areas of concern.
Refunds are not automatically provided and will be assessed on a case-by-case basis.
 
8. Stain Removal Disclaimer
While we use professional equipment and cleaning methods, we cannot guarantee the complete removal of all stains, odours, marks, discolouration, or contamination.
Results vary depending on:

• The age of the stain

• Previous cleaning attempts

• Material type

• Dye stability

• Existing damage

Permanent stains and damage may remain visible after cleaning.
 
9. Damage and Liability
We take reasonable care when providing services.
Any concerns regarding accidental damage must be reported within 24 hours of service completion.
We are not responsible for:

• Pre-existing damage

• Wear and tear

• Faulty fixtures or fittings

• Items not fit for normal cleaning procedures

• Damage resulting from hidden defects

Our liability is limited to the value of the services provided, except where otherwise required by Australian Consumer Law.
 
10. Vacate and End of Lease Cleaning
Vacate cleaning services improve the presentation and cleanliness of a property, but do not guarantee the return of a rental bond.
Bond outcomes remain subject to:

• Property condition

• Landlord or agent requirements

• Maintenance issues

• Fair wear and tear considerations

Any additional cleaning requested by a landlord or property manager will be assessed individually.
 
11. Commercial Services
Commercial clients are responsible for ensuring compliance with site access requirements and workplace safety procedures.
Additional charges may apply for:

• After-hours services

• Restricted access sites

• Specialised cleaning requirements

• Excessive contamination

12. Health and Safety
We reserve the right to refuse or cease work where:

• Unsafe conditions exist.

• Hazardous materials are present.

• Aggressive behaviour is encountered.

• Conditions place staff or contractors at risk.

13. Website Use
Information provided on our website is for general information purposes only.
While we strive to keep content accurate and current, we make no guarantees regarding completeness, accuracy, or suitability.
Website content may be updated without notice.
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14. Privacy
Our Privacy Policy also governs your use of our services.
By engaging our services, you consent to the collection and use of information as outlined in our Privacy Policy.
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15. Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
Where permitted by law, our liability is limited to the resupply of services or the cost of having services supplied again.
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16. Changes to These Terms
Think Clean Fantastic reserves the right to update these Terms and Conditions at any time.
Any changes will be published on this page and will take effect immediately upon publication.
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17. Contact Information
For any questions regarding these Terms and Conditions, please contact:
Think Clean Fantastic
Email: info@thinkcleanfantastic.com.au
Phone: 0415144020
Website: www.thinkcleanfantastic.com.au